What does a managed IT service provider do?

A managed IT services provider (MSP) takes ongoing responsibility for a company's IT for a monthly fee. At Hexaport that includes help desk support, monitoring, security, patching, backups and planning, so you don't need an in-house IT department.

How does your Remote Monitoring and Management service help businesses?

Our RMM service is designed to monitor IT infrastructure in real time so issues can be identified before they become bigger problems. It supports proactive maintenance, asset management, and stronger overall system visibility.

Do you offer both on-site and remote IT support?

Yes, Hexaport offers both on-site IT support and remote IT support. This allows us to help with urgent issues, ongoing maintenance, and support requests in a way that fits your business needs.We're based in Woodstock, Ontario and provide on-site support across Oxford County and nearby communities. We also offer remote support and managed services across Canada.

How much do managed IT services cost?

Most clients pay a flat monthly fee per user or per device, based on their size and requirements. We give a fixed quote after a free assessment.

Can Hexaport help a business that already has an IT person?

Yes. We often work alongside an internal IT person, taking on security, after-hours monitoring, projects or overflow so they can focus on the business.

Do you help with ERP selection and IT vendor contracts?

Yes. Through our interim IT management and consulting service, we help businesses compare ERP vendors, review contracts and plan migrations independently of any vendor.

Managed IT and cybersecurity for businesses

in Woodstock and Oxford County

Managed IT Support and Services Done Right.

Hexaport Inc. is a managed IT services provider based in Woodstock, Ontario. We run IT support, cybersecurity, backups and databases for small and mid-sized businesses in manufacturing, agriculture, construction, healthcare and hospitality across Southwestern Ontario.

Book a free IT assessment

Call 519-602-4414

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Built for owner-led businesses with 10 to 150 staff

Most of our clients don't have an in-house IT department, or have one person stretched too thin. We become that department: one accountable team that answers the phone, fixes the problem and keeps you secure.

Manufacturing and industrial: shop-floor networks, ERP systems, plant security
Agriculture and farm equipment: dealer systems, ERP selection and migration
Construction and trades: mobile crews, job-site connectivity, file access from anywhere
Healthcare, pharmacy and dental: privacy-sensitive data, uptime for patient-facing systems
Hospitality and retail: point of sale, guest WiFi, multi-location support

Our services

Managed IT services and support: A flat monthly fee covers help desk, monitoring, patching and on-site visits for your servers, network and Windows PCs. We find most issues before your staff notice them.
Cybersecurity: Firewalls, endpoint protection, multi-factor authentication, email filtering, vulnerability scanning and staff security awareness training. Backups are stored in Canadian data centres.
IT and Windows PC support: Setup, repair and replacement of Windows 11 workstations and laptops, user accounts and Microsoft 365. Remote support first, on-site in Oxford County when needed. [link: new page, or /managed-it-services]
Managed MySQL and database hosting: We host, back up, patch and monitor MySQL databases for businesses and software vendors, so your application team doesn't have to.
Interim IT management and consulting: Senior IT leadership without a full-time hire: ERP selection, vendor contract review, security assessments and IT roadmaps. Useful during growth, a leadership gap, or a sale or acquisition.

Why businesses choose Hexaport

Senior expertise on every account. Senior staff with 20+ years in IT and cybersecurity, and they stay involved with clients.
Local and on-site. Our office is at 470 Industrial Avenue in Woodstock. We're on-site in Woodstock, Ingersoll, Tillsonburg and the surrounding area [confirm towns].
Security built in, not sold as an add-on. Every managed client gets endpoint protection, MFA and monitored backups.
Plain answers. We tell you what you need, what you don't, and what it costs.