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  • Writer's pictureWilfried van Haeren

Power of Remote Monitoring and Management (RMM) for SMB

Updated: Dec 5, 2023


In today's fast-paced and fiercely competitive business landscape, small and medium-sized businesses (SMBs) face numerous challenges, particularly in information technology (IT). As technology evolves rapidly, staying ahead of the curve becomes increasingly crucial for sustained growth and success. Fortunately, we can now leverage IT automation using Remote Monitoring and Management (RMM) software, a game-changing solution. In this article, we delve into the concept of RMM and highlight its benefits as a managed service for SMBs.

IT support engineer working with RMM dashboard to assist customers

The Rise of IT Automation

IT automation has changed business operations over the last decade by streamlining processes, reducing manual intervention, and enhancing efficiency. IT automation covers a range of technologies and tools that automate routine IT tasks, enabling businesses to allocate their resources effectively and focus on core competencies. Even though this has progressed over the years, the products were point solutions in many cases, not always integrated from a ‘single pane of glass.’

Recently Remote Monitoring and Management emerged as a prime example of IT automation, empowering companies to proactively monitor, manage, and troubleshoot their IT infrastructure remotely. The game-changing element of RMM solutions is that they can be deployed as-a-Service, which means that managed service providers, such as Hexaport, can offer their expertise on IT in conjunction with RMM to work as the SMB’s virtual IT support team.

Understanding Remote Monitoring and Management (RMM)
RMM refers to a suite of tools and practices that allow managed service providers (MSPs) or internal IT teams to monitor and manage IT infrastructure remotely. By deploying specialized software agents across devices, RMM provides real-time insights into an organization's IT systems' performance, health, and security. This proactive approach enables your organization to detect and resolve issues promptly, minimizing downtime and ensuring optimal functionality all through a single pane of glass, one user interface, and granular insight into critical IT issues in real-time.
SIngle-pane-of-glass dashboard of Hexaport's RMM service

To MSP or Not To MSP

Small and medium-sized businesses (SMBs) should seriously consider not investing in building their IT department and instead focus on optimizing cost and efficiency by utilizing managed IT services companies (MSPs). The rapidly evolving technological landscape demands expertise and knowledge that can be challenging and costly for your organization to acquire and maintain in-house.

MSPs offer a compelling alternative as they provide a pool of specialized professionals with diverse skill sets and extensive experience handling a wide range of IT tasks. By outsourcing IT services to MSPs, your organization can access a combined knowledge base that would otherwise be attainable by investing in recruiting, training, and retaining their IT personnel. This frees up valuable resources and allows your organization to stay agile and adapt quickly to technological advancements, ultimately enabling them to focus on their core business goals and remain competitive in today's fast-paced market.

Illustration of Remote Monitor as a service

Benefits of RMM-as-a-Service for SMBs

With MSPs like Hexaport, we offer RMM as a service; we take away the burden of the daily repetitive tasks of managing individual PCs, servers and network devices. With IT automation as the RMM’s foundation, many activities, such as scanning for obsolete files, clearing cache, making backups, cleaning registries, etc., are now scheduled and happen in the background or during night hours.

1. Enhanced Productivity and Efficiency

RMM eliminates manual monitoring and troubleshooting by automating routine IT tasks. This allows your organization to optimize their IT resources and focus on strategic initiatives, improving overall productivity and efficiency. Proactive monitoring and rapid issue resolution reduce downtime, ensuring uninterrupted operations and minimizing potential revenue loss.

2. Cost Savings

Traditionally, SMBs similar to your organization had to rely on internal IT experts, sometimes just one expert whose task was to know all about Windows, hardware, routers, switches, firewall and cybersecurity, and endpoint protection. An exhausting list of IT areas, impossible to expect one person to master. In most, the organization's IT support is limited to reactive IT support, often leading to costly emergency repairs and unplanned downtime.

RMM shifts the paradigm by enabling proactive maintenance and issue detection, preventing major disruptions before they occur. This proactive approach reduces the need for costly on-site visits and emergency support, leading to significant cost savings in the long run.

3. Improved Security

Cybersecurity threats pose a significant risk to SMBs, as they often lack the resources and expertise to combat sophisticated attacks. RMM helps enhance security by monitoring networks, endpoints, and systems for potential vulnerabilities or breaches. It enables timely patch management, antivirus updates, and security policy enforcement, bolstering the overall resilience of the IT infrastructure. Hexaport’s RMM platform uses the industry-leading vendor SentinelOne as Endpoint Detection and Remediation solution.

SentinelOne EDR solution as part of Hexaport's RMM offering

4. Scalability and Flexibility

As organizations grow, their IT infrastructure needs to scale accordingly. RMM provides the flexibility to expand operations by offering centralized management of diverse devices, networks, and applications. This scalability ensures IT resources can keep pace with business growth without compromising performance or security.

5. Proactive Maintenance and Issue Resolution

With RMM, you have as much insight as we have as MSP into the health of your IT infrastructure. The health of your IT determines the health of your business. We offer you proactively monitor the health and performance of your IT systems in real-time.

It facilitates the detection of potential issues, such as hardware failures, network congestion, or software glitches, before they impact operations. The ability to remotely diagnose and resolve problems minimizes downtime, reduces the need for on-site visits, and ultimately improves customer satisfaction.

6. Strategic IT Planning

RMM provides valuable insights into an organization's IT infrastructure, allowing you to make informed decisions regarding future technology investments. By analyzing performance metrics, usage patterns, and capacity utilization, businesses can identify areas for improvement, plan upgrades, and align IT strategies with overall business objectives.


In an increasingly competitive business landscape, SMBs needs to leverage technology to their advantage. Remote Monitoring and Management (RMM) has emerged as a powerful solution, enabling organizations to monitor, manage, and optimize its IT infrastructure remotely. By automating routine tasks, enhancing security, reducing downtime, and providing scalability, RMM empowers Your organization to stay ahead of the curve and focus on their core competencies. And leave your IT infrastructure in the capable hands of Hexaport.

Hexaport as your RMM-as-a-Service partner

Embracing IT automation and RMM will undoubtedly play a pivotal role in the growth and success of small and medium-sized businesses in the digital age.

If you are interested to learn more, please visit us at

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