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  • Writer's pictureWilfried van Haeren

Has Your Business Outgrown Your Current IT Provider?

Updated: Dec 18, 2023

Outsourcing IT and IT support can be highly beneficial for businesses, as it allows them to

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reduce costs by outsourcing their IT needs while freeing resources to focus on core business activities. However, companies should periodically assess whether they have outgrown their current IT provider. In doing so, they can determine if their provider has followed the recent cyber security trends and events and implemented the necessary safeguards.

A sure sign that your IT provider is no longer suitable for you is if your expectations still need to be met. For example, do they provide regular updates on services delivered, meet objectives and offer (unsolicited) advice where required? If not, then it might be time to look elsewhere. Moreover, suppose you find yourself constantly dealing with technical issues or needing quick fixes instead of long-term solutions. In that case, this could indicate a need for more expertise from your IT service provider.

Another way to gauge if your current IT provider is still suitable is to ask yourself whether they’re leveraging technology to its full potential. This includes using automation and Remote Monitoring & Management (RMM) technology to streamline processes. Modern technologies like cloud computing allow companies to access new platforms and software faster than ever. Working with an IT service provider who doesn't understand these current techs could limit your company’s ability to maximize efficiency and performance.

It's worth considering what impact any changes you make may have on internal operations and external customers. A good IT service provider should help you review existing infrastructure and identify potential areas for improvement. They should also be willing to provide expert advice about emerging technologies and how to incorporate them into existing systems. By working with a knowledgeable partner, you'll gain insights into which innovations could give your company a competitive edge.

Another area of content is system compliance. Are they proactive about upgrading your systems? Your IT partner should proactively assess your systems regularly and upgrade accordingly – something beyond simply responding quickly to critical issues. Those issues will eventually cause significant damage to your system without proactive maintenance or even lead to complete failure. Ask your provider how regularly they assess your system health and what processes they use to stay on top of upgrades.

A good IT service provider should act as a partner rather than an outside contractor. They should take ownership of the problem-solving process, be proactive about managing security measures, and remain available for technological concerns. A reliable partner will always strive to provide services beyond what is expected by keeping informed of industry updates, understanding customer needs and providing additional assistance without prompting.

When evaluating IT providers, it's essential to consider customer reviews, experience, and qualifications - because when you outsource IT functions, you're entrusting another organization with confidential data, your business continuity and sensitive information. Learn more about how Hexaport delivers Managed IT Services on our newly updated website at


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